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Terms and conditions when labelling our products under your own brand, labelling advice, safety assessment / report information and more.

Here at Serendipity Naturals we give you the option to buy our  products and soaps unlabelled for you to add your own labelling if you wish.  Due to current regulations, there are some guidelines that you must abide by to sell products legally in the UK and we explain them fully here.  In this article we also give advice on the SCPN (Submit Cosmetics Product Notification) Portal, what information your own labelling should legally contain, details regarding cosmetic product safety reports and your responsibilities regarding insurance.  

Your responsibilities as a re-seller with regards to the SCPN Portal:

The simple rule is, if you are selling products with our labels on you do not have any responsibilities with regards to registering products on the SCPN, as manufacturers all of our products are pre-registered on the SCPN by us.

  • All products for sale in the UK  must be registered on the SCPN

  • All products for sale in the UK must have an RP (Responsible Person) assigned to them to enable the product to be traced and for the purpose of gaining information regarding that product.  

  • The RP for all products manufactured by Serendipity Naturals is Desislava Vasileva, 8, CT170JJ



As a re-seller, or retailer, you do not need to register any product you buy from us on the portal yourself.  The portal is for manufacturers only.  The purpose of the portal is for government authority or poison control to access information such as ingredients contained in a product.  If a product was ingested, for example, a hospital may need to know specific information about the product and it’s composition.  To register a product on the portal, a safety assessment is needed.  

ALL OF OUR PRODUCTS ARE FULLY CERTIFIED with individual Cosmetic Product Safety Reports in line with the current European Cosmetic Regulation EC 1223/2009.

As manufacturers, we reserve the right to act as the ‘Responsible Person’ for all of our products.  This makes sense, as we can very quickly give any information needed about a product, especially in an emergency, because we manufacture the products and know everything that they contain.


I want to label a product myself, what information do I have to include on my labelling?

If you purchase any product from us with the intention of putting your own branding or labelling on the product you must include our details on the label as the manufacturer.

Text such as ‘Handmade in the UK for (*insert your business name here*) by Desislava Vasileva, Serendipity Naturals, 8, CT17 0JJ, UK’ is a good example of what must be on your label.

Other information your must include is as follows:

  • Product name

  • Full ingredients listing including allergens and INCI names (Full ingredient information for every product is available on each product page). Or if by error they are not visible, pease contact us.

  • Allergens

  • A batch number (We provide you with a batch number for every product you purchase from us which you can easily transfer to your own labels).

  • A ‘period after opening / PAO symbol’ stating the appropriate timescale for that particular product – Soap Bars for example have a lifetime month shelf life, but we are required to put 6 Months after opening symbol –  Different products have different shelf lives and we state the correct time limits for our products along side the ingredients in our customer area.  In the UK, cosmetic products with a shelf life of less than 36 months are not required to carry a ‘best before date’.  Instead, there has to be an indication of the period of time after opening for which the product can be used without any harm to the consumer.

     All of our products have a shelf life of 24 months or under, so this is the only symbol you will ever need to use on your labelling.  There are different guidelines for products that have a longer shelf life.  

  • The product weight – with potted and bottled products you will have the weights supplied by us and you can use these weights on your labelling, however if you are cutting up soap into different sized bars to wrap, it is important that you use trade approved scales to measure the weight before printing it on to your labelling.  It is recommended that you purchase accurate scales that are pre-collaborated in accordance with trading standards.  A quick google search will provide you with many suppliers of trade approved scales. Please note, single used products (bath bombs) do not need weight.

  • Any usage instructions or warnings, we recommend you include

    • For external use only

    • Avoid contact with eyes, mucous membranes, broken skin.

    • Do not eat

    • If irritation occurs, wash thoroughly with water and discontinue use.

  • As above, you must state our details on the label as the manufacturer, "Produced by Serendipity Naturals, D.Vasileva, 8, CT170JJ, UK"  but this does not mean you cannot include your own business name, change the product name or add your own brand and website address! 

  • Please, make sure there are no medical claims on the label! No words as "cure, healing, eczema". You can say it is hydrating, which helps smoothing the skin... etc"

If the product is not big enough for a label with all the info on, you can attach a tag or leaflet, or a second label on the back  to go with the product. Or if attending markets, all this info have to be seen on the point of sale.


You must then send us a clear photo of every product showing the label (at minimum the image must include the ingredients). 1 or 2 photos is fine as long as we can clearly see the labelling, please take photos in daylight of the product with your label on, so we can register it on the portal under our pre-existing details as a ‘variant’.  This ensures full traceability back to us as the manufacturers.  Please note, we do not charge for registering your labelling on the portal.  

Please use the website to send image files to us. Or if they are small amount of a few products, you can send directly to our email.

We always recommend that you check the advise above with your local trading standards department, as we have found that different officers in different areas do tend to give slightly different advice, that being said the guidance we have provided above is pretty standard in all areas.  Remember, trading standards are there to help you, not hinder you and they are always more than happy to provide sound advice on all aspects of selling, such as labelling. 

Finally, we are here to help, if you are unsure about labelling please ask us to check it over before committing to print. Likewise we reserve the right to ask for changes and we also refuse to register labels with trademark infringements therefore we always recommend showing us a draft of your label to avoid any inconvenience.


Can I take your potted or bottled products out of their containers and put them into my own bottles?  

No, our products have been tested for stability in their current packaging, and removing them from their original packaging will render the Cosmetic Product Safety Report void, meaning the product would be being sold illegally.  Different types of plastics or metal plated containers DO react differently with different essential oils and fragrance oils, just because you have a product in a plastic pot does not automatically mean it can be re-packaged into another plastic pot.  Some essential oils will actually corrode some types of plastics!

Do you supply in bulk so I can bottle or pot my own products?

We have compiled additional packaging options within our Safety Assessments for our BULK range. Therefore if you purchase bulk products from us please ensure you discuss your packaging strategy with us.

Do I need insurance to sell products?

To sell at craft fairs or markets, or even within your own shop, you do need to have ‘public liability insurance’.  It is fairly cheap and is essential should a customer have an accident whilst at your stall, or in your shop.  Most craft fair organisers or market managers will ask you for evidence of your public liability insurance.  A google search will provide you with many options for gaining insurance.

As manufacturers, we hold a full and comprehensive insurance policy covering our products, therefore you do not need ‘product liability insurance’.  We are always happy to provide details of this insurance should you ever need it.  Please just send us an email and we will be happy to assist you.

Please note:  If you fail to abide by the above guidelines regarding the SCPN, we cannot accept any responsibility for any action against you by any governing body, such as trading standards.  


It is YOUR responsibility to send us photos of YOUR labels, so that we can register them on the Portal.

If labels are not sent to us OR do not cover all requirements listed above, Serendipity Naturals and Desislava Vasileva DO NOT accept any responsibility for any action against you by any governing body, such as trading standards.  


To sell a labelled product that has not been registered on the SCPN is illegal, so please do make it a priortiy to get your photographs sent over to us for registration as soon as you possibly can.  We aim to register all products with your labelling within seven working days, this is usually done within 48 hours.  Ultimately, it is your responsibility to ensure you are abiding by law and your local trading standards department guidelines.


The advice on this page is meant as guidance only, and it is your responsibility to check with your local trading standards officer to ensure you are conforming to the correct guidelines for selling cosmetic products.


Please feel free to use any of our labels as a template, copy info from there or you can create a complete different own design but make sure you have all the required info.

Each product on our website has the Ingredients INCI, Allergens and Warnings.

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