Shipping & Returns

SHIPPING POLICY

Return & Exchange Policy

WE gladly accept returns and exchanges

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

 

WE don't accept cancellations

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Intimate items (for health/hygiene reasons)

 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PROCESSING TIME

The time I need to prepare an order for dispatch varies. For details, see individual items.

 

CUSTOMS AND IMPORT TAXES

 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

SERENDIPITY NATURALS

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